Dutch AI startup Watermelon launches completely renewed Livechat
UTRECHT - Dutch artificial intelligence (AI) startup Watermelon has completely renewed its smart service Livechat. This enables it to further streamline the customer service and binding process. With new functionalities, Livechat enables companies to keep their customers happy and informed, while reducing the workload of customer service employees
UTRECHT - Dutch artificial intelligence (AI) startup Watermelon has completely renewed its smart service Livechat. This enables it to further streamline the customer service and binding process. With new functionalities, Livechat enables companies to keep their customers happy and informed, while reducing the workload of customer service employees.
Watermelon offers companies an easy way to implement Livechat with smart chatbots on their website. The software-as-a-service solution requires no programming knowledge. Companies can use the dashboard to add answers themselves, after which the chatbot can respond to questions asked by customers. This enables companies to answer the most frequently asked questions immediately or to solve the most common problems immediately.
Chat with bone or human
The artificial intelligence of Watermelon interprets the customer's questions and ensures that the chatbot provides the correct answer. In 85 percent of cases, issues can be solved by Watermelon's chatbot, with satisfied customers as a result. If necessary, Watermelon's Livechat can transfer the chatbot's conversation to a customer service representative, after which it can continue to handle the demand.
Compete with Zapier, Zendesk, Intercom
"Our Live Chat made it very easy to take advantage of the benefits of a smart chatbot, " says Watermelon founder and CEO Alexander Wijninga. "With the new features we've added, we're giving companies even more control over how they use their own chatbot. We offer the possibility to fully integrate with popular services such as those of Intercom, Zapier and Zendesk. Now that we continue to expand Livechat's functionality, companies use Watermelon as an independent platform. "
The new version of Livechat has some major improvements:
- Customers can now request the help of an employee at any time by clicking on the bell icon. A customer service representative receives a notification and is added to the existing conversation between the chatbot and the customer.
- Live chat has a completely new look. Not only does it have a fresh new look, it also makes better use of buttons to guide customers during the conversations. Companies can customize the Live Chat icon on their site in any color they want.
Intelligent chatbot for everyone
"We constantly add new functions, but never lose sight of our mission. We want to make intelligent chatbots available to everyone. Without programming knowledge and without the need to hire expensive developers, "says Wijninga. "Our SaaS solution is easy to implement, manage and maintain thanks to our well-organized dashboard. With transparent monthly costs it is very affordable compared to customized chatbots. "
Watermelon is a Dutch start-up specialized in artificial intelligence, with the aim of making online sales and customer service easier. The self-developed chatbot platform is currently being used by more than 60 companies. These companies include oil company Total, Randstad employment agency and legal assistance insurer DAS. The startup is located in Utrecht, where it has put together a young and talented team of 25 people. The founders are Alexander Wijninga and Charl Haas. In 2016 they won the Sprout '25 under the 25 'election, the Dutch award for promising young entrepreneurs. The AI startup is part of Watermelon Ventures, which raised seed funding of € 1.5 million at the beginning of 2017.