Lotto switched to IP telephony

The Lotto, known to consumers of Lucky Day, Toto and the scratch cards has switched to IP telephony. The reason is that in this way the company thinks that it can work more decisively. Advantage of IP telephony is according to De Lotto that internet and telephony are now integrated. The call center in particular benefits from this, according to the Lotto

The Lotto, known to consumers of Lucky Day, Toto and the scratch cards has switched to IP telephony. The reason is that in this way the company thinks that it can work more decisively. Advantage of IP telephony is according to De Lotto that internet and telephony are now integrated. The call center in particular benefits from this, according to the Lotto.

From the call center, the 25 employees of the call center have frequent contact with consumers and resellers. Thanks to IP telephony they can handle calls and customer questions more easily. Moreover, according to De Lotto, the queues are shortened thanks to IP telephony. That means, according to De Lotto, that consumers can also be helped faster.
In addition, the IP solutions also ensure lower costs. That is because the voice and data networks are now merged. Furthermore, the flexibility in internal relocations has increased. Reconfiguration is no longer necessary. The only thing that employees need to do is to take their phone with them and plug them into the building wherever possible to stay accessible on the same extension.

According to De Lotto, the new system also makes it easier to anticipate the future growth of the telephone and data traffic. The new IP telephony equipment is provided by Avaya and is implemented by Avaya partner CSS Telecom. The Lotto has not yet been completely switched over to IP telephony equipment. For the time being, it maintains the old PBX exchange which was also supplied by Avaya. As a result, investments remain limited.