Investigation Truphone: International use of mobile phone major expense Dutch business

Bilthoven, July 16, 2013 - Truphone, the telecom provider for international calls, today presents the results of the research into business telephony costs at Dutch companies. The survey shows that almost a quarter (22 percent) are dissatisfied with the costs for data usage abroad. More than two-thirds of the respondents said that the company had a high bill for using the phone abroad

Bilthoven, July 16, 2013 - Truphone, the telecom provider for international calls, today presents the results of the research into business telephony costs at Dutch companies. The survey shows that almost a quarter (22 percent) are dissatisfied with the costs for data usage abroad. More than two-thirds of the respondents said that the company had a high bill for using the phone abroad. 16 percent say they are dissatisfied with calling and texting abroad. The survey was conducted by Telecompaper among decision makers and advisers on the purchase of telecom products within Dutch companies.

Calling costs abroad
Companies with more than 100 employees have an average of over 18, 000 euros per month for mobile telephony costs. 23 percent of the total mobile phone costs these companies make are costs for calling, texting and data traffic from, to and abroad. For companies with 20-100 employees, this average is 15 percent.

"The roaming costs within Europe have dropped by 36 percent as of 1 July. Telecom providers, however, set a maximum number of call minutes within the call bundle. When that maximum is exceeded, the meter suddenly shoots up enormously. We also see that the operators try to compensate for falling revenues from calls and text messages with high rates for intercontinental telephone traffic. Especially travelers to countries outside Europe must therefore be extra alert to the use of their mobile devices, "says Rob van Velzen, Managing Director Netherlands at Truphone.

Telecom policy
At most companies there is a policy to control the mobile costs abroad. More than half of the companies have a policy to make as little use as possible of 3G abroad. A third of the companies say that the appointment is to wait with reading e-mails until WiFi is available. 41 percent of companies with 21 to 100 employees say they have no policy regarding the use of messaging apps, such as WhatsApp, for business purposes.

International calling
Dutch employees who make mobile calls abroad do this mainly with people in other European countries. Between 36 and 64 percent always calls mobile abroad. 13 to 19 percent of the respondents never call mobile, they choose to call the landline abroad.

About the research
The benchmark study was a quantitative study, using an online questionnaire. A total of 342 respondents fully completed the questionnaire.

The research population consists of decision makers and advisers on the purchase of telecom products within Dutch companies. We have worked with quotas so that there is a sufficiently large sample per company size that statements can be made about.